2020 Omnichannel Index

Across 253 retailers in 10 industries we've looked at 51 digital and in-store touchpoints through 5 phases of the customer journey.

Who's the best?

We’ve analysed and benchmarked the 253 biggest Scandinavian brands and retailers. Danske Bank has investigated the economic performance. We’ve interviewed the best, distilled our findings and will present it all here and at a great event in Royal Arena on October 1.

With Amazon’s entry, this is a do-or-die moment for Scandinavian companies. Are you ready?