Nic. Christiansen
BRAND WEBSITES
SPEED UP
LEAD GENERERATION

Clear calls to action and digital visibility
encourages customers to go into stores.

00. facts
Turnover

DKK 8.8m in 2018/2019

global

Denmark, Norway, Sweden, Finland and the Baltics

Award

Best Editing Experience, Umbraco Award 2020

Cars sold

35.000

Importer of

Hyundai, Honda, Land Rover, Jaguar and BMW

Technologies

Umbraco
Azure
Angular
Docker

01. executive
summary

DIGITAL UPGRADE CREATES SIGNIFICANT GROWTH

A mobile-friendly site with clear calls to action helps customers in their research for a new car and invites them to book a test drive. Umbraco CMS with headless technologies ensures a platform on which it is easy to create content, and with everything hosted on Azure, codes can be input in next to no time. The solution won the prize for Best Editing Experience at the 2020 Umbraco Awards.

Hyundai.se became the first of Nic. Christiansen Group’s brands to implement the solution. It has led to a significant increase in newsletter sign-ups – by as much as 38%.

+45%

Number of test drives in 2019

+114%

Number of leads in 2019

+3000%

Newsletter signups in 2019

02. The
Challenge

LACK OF ONLINE VISIBILITY

As one of Scandinavia’s largest automobile sales groups, which comprises several brands and dealers, Nic. Christiansen faced a challenge, in that every car manufacturer and dealer had their own site. This made it difficult to ensure uniformity in their e-commerce processes, share data, and scale the platform.

The Nic. Christiansen Group imports Land Rover, Jaguar, BMW, Hyundai, Honda and SsangYong and are keen to help their dealers increase online visibility and ensure lead generation. They also wanted to facilitate customers’ bookings of test drives and thus establish a path to their showrooms.

The plethora of websites meant that the group could not standardise or support sales. It was IMPACT’s task to solve these problems.

03. THE
CONCEPT

BRANDING SITE MUST ENTICE CUSTOMERS INTO THE STORES

Typically, one does not buy a car online and have it delivered by the mailman. So Nic. Christiansen sought to address the first stages of the customer journey in order to increase the number of customers booking a test drive or coming to the showroom to look at cars.

Customers spend an average of 14 hours on research before even taking the car on a test drive. Before the age of the internet, a customer would visit a car dealer seven times on average before making their decision. Today, this figure has been reduced to 1.3 visits.

And this is why there is significant potential in capturing customers’ attention digitally, since the more customers arrive in the showroom, the more sales are made.

What was needed was a new, responsive Content Management System: in other words, state-of-the-art technology that would serve as the foundation for Nic. Christiansen’s new solution. Previously, a mobile device user could access the site only in a pared-down version. These days, mobile devices are important research tools, so it was evident that this had to be improved.

Another focus area was providing a clear call to action. It was necessary to simplify processes and create easy access to newsletter registration, test drive bookings and contact forms. Besides enticing more customers into the showroom, clearer calls to action would ensure that more leads were generated for Nic. Christiansen.

Since there were several different brands at Nic. Christiansen, each brand’s site has to be constructed on the same model whilst catering to the brand’s needs.

We chose IMPACT because of their experience with Umbraco and their understanding of the business. They were quick to suggest value-adding ideas.

Michael ChristensenOnline Manager, Nic. Christiansen Group
asfalt vej
Sitecore CMS IMPACT
hyundai bil i snevejr
04. the
pROCESs

STRONG CONNECTIONS

The successful development of a solution for Nic. Christiansen was a direct result of close collaboration. Nic. Christiansen put forward a team of three people who contributed to the entire process. One was the Group Online Manager. With control over the budget, he was able to make decisions on finance as well as on design and features. Editors were also brought in so that they quickly became familiar with the new solution.

This close collaboration has resulted in a job completed to Nic. Christiansen’s satisfaction. On IMPACT’s latest survey of customer satisfaction, the Nic. Christiansen Group was among IMPACT’s most satisfied customers – giving them a score of 4.9 out of 5.

From day one, our collaboration with IMPACT has been extremely positive. They were quite exacting in several areas, especially challenging us to maintain a focus on what would generate added value for the business. They made us see ourselves from both an outsider’s and an insider's perspective.

Michael ChristensenOnline Manager, Nic. Christiansen Group
05. The
Technology

CONTENT-FRIENDLY PLATFORM

Nic. Christiansen wanted a content-friendly platform. It had to be user-friendly and not require too much technical skill from the user; that way, the various brand editors would quickly feel at home on the platform. The choice was Umbraco CMS with headless technologies, where CMS and the web are separate and can thus be scaled independently of each other.

To achieve a modern website, the solution uses the latest front end technologies – including Angular and Docker. The entire platform is hosted by Azure, and with this, codes can be input in 10 minutes without any downtime at Nic. Christiansen.

Click here to watch Nic. Christansens solution in action.

Nic Christiansen vandt Umbraco Award 202 for Best Editing Experience

The key word for this particular solution is 'perfection'. Using advanced models, the solution provides an outstanding user experience. This makes it easy and intuitive for editors to build and maintain the sections. Well done.

The juryUmbraco Awards 2020
06. the
solution

CLEAR CALLS TO ACTION

Hyundai.se became the first of the Nic. Christiansen Group’s brands to implement the solution; they had only recently taken over imports of Hyundai to Sweden.

Since Hyundai is a brand that attracts both families and car enthusiasts, the menu allows customers to select family cars, SUV or electric cars, etc. and when clicking on a car type, see images of the various models along with prices. This makes it easy for the customer to find the exact vehicle that matches their needs.

The solution creates an intuitive experience for the editors due to the inline editing feature in the Umbraco back office. Everything they see in back office is a reflection of what the customer sees. At the same time, all content is tailored to Nic. Christiansen’s needs. Nic. Christiansen won the prize for Best Editing Experience at the 2020 Umbraco Awards.

Umbraco Cloud has reduced the amount of time our editors spend by 80%, and we have eliminated almost all human error.

MICHAEL CHRISTENSENOnline Manager, Nic. Christiansen Gruppen

Book a test drive

Hyundai.se is especially focussed on supporting the research stage and seeing customers come in through their doors. This is why the menu changes when a customer has clicked on a particular model.

The information in the menu has become clearer and is divided into categories, so that customers can select from features such as comfort, design and security . To encourage more people to book a test drive, the call to action for this is featured in the menu as well as on the first image the customer sees when they click on a car model. The customer can also navigate to test drive booking directly from the front page, where it features alongside the customer portal and the search function.

The next step in the project is a dealer site for Bayern Autogroup, which sells BMW and Mini. In contrast to Hyundai, Bayern Autogroup’s new site will feature an overview of used cars, where customers can conduct searches as well.

07. The
Result

IT WORKS!

The intense focus on calls to action has quickly proved its worth for Hyundai. The conversion rate is measured quarterly and was compared to the quarter before launch.

+45%

Number of test drives in 2019

+114%

Number of leads in 2019

+3000%

Newsletter signups in 2019

WANT TO KNOW MORE ABOUT THE CASE?

Contact Steen. He can tell you much more about the project.